Return & Refund Policy

Gucci Frost Couture is committed to ensuring your shopping experience is seamless and satisfying. This policy clarifies how refunds are processed so you can shop confidently.

1. Eligibility for Refund

Return Approval: Refunds are issued only for items returned in accordance with our Return Policy and that meet our standards upon inspection.
Original Payment Method: Refunds will be issued to the original payment method used for purchase. If your item is eligible for refund but fails to meet the return conditions, the item will be returned to you.

2. Refund Processing

Inspection Process: Once the returned item is received, our Quality Control team will conduct a thorough inspection. Items that pass inspection will proceed to refund processing.
Refund Timeline: Refunds are typically processed within 5–7 business days after approval. Please allow an additional 7–10 business days for the funds to reflect in your bank or card account.
Refund Confirmation: You will receive a confirmation email once your refund has been issued.

3. Non-Refundable Items

Shipping and Duties: Shipping fees, customs duties, and local taxes paid at the time of purchase are non-refundable.
Non-Returnable Items: Gift cards, Final Sale items, and personalized items are not eligible for refunds.

4. Refunds for Faulty or Incorrect Items

Notification Requirement: If an item you received is faulty or incorrect, please notify us within 48 hours of delivery at guccifrostcouture@gmail.com with photos and a description of the issue.
Refund Coverage: For confirmed faulty or incorrect items, a full refund will be issued, including any original shipping charges.

5. Cancellations and Refunds

Order Cancellation: Orders may be canceled within 24 hours of placement. Refunds for cancellations will be processed within 5–7 business days of cancellation approval.
Partial Refunds: In cases where items are returned but do not meet all return standards, we may issue a partial refund or offer store credit. You will be notified if this applies.

For questions about our policy, please reach out to guccifrostcouture@gmail.com — we're here to assist.